Privacy Policy

Introduction

Clinic Ego Sağlık Turizmi A.Ş. (“Clinic Ego”, “we”, or “our”) is committed to protecting your privacy. We process personal data in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR) and related regulations.

This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us. By using our website and services, you agree to the terms outlined in this Privacy Policy.

Who We Are

Clinic Ego specializes in dental health tourism services, providing expert care and assistance to ensure an exceptional experience. Our website address is: https://clinicego.com.

Information We Collect

1. Personal Data

We may collect the following categories of personal data:

  • Identity Information: Name, surname, nationality, date of birth, passport details, and photograph.
  • Contact Information: Email address, phone number, and physical addresses.
  • Health Information: Dental records, X-rays, medical history (processed with explicit consent).
  • Financial Data: Payment information, bank account details, and invoice data.

2. Automatically Collected Data

When you visit our website, we may collect:

  • Your IP address and browser information for analytics and security.
  • Cookies for website functionality and user convenience (see the “Cookies” section below).

How We Use Your Data

We use your data to:

  • Provide and manage dental services, including consultations and treatment plans.
  • Process transactions, issue invoices, and handle payments.
  • Improve our website and services through analytics.
  • Respond to inquiries and customer support requests.
  • Comply with legal and regulatory obligations.

We rely on the following legal bases for processing your data:

  • Performance of a Contract: Ensuring we deliver the agreed-upon services.
  • Legal Obligation: Complying with local and international laws.
  • Legitimate Interests: Improving services, preventing fraud, and securing data.
  • Consent: For processing sensitive health data or marketing communications.

Cookies

We use cookies to enhance user experience. Cookies may store:

  • Login preferences and session data.
  • User choices to streamline future visits.

You can manage or disable cookies via your browser settings. Note that disabling cookies may impact website functionality.

Sharing Your Data

We may share your personal data with:

  1. Service Providers: Dentists, laboratories, and business partners involved in your dental care.
  2. Third Parties: Payment processors, analytics providers, or travel service providers as needed.
  3. Government Authorities: As required by law or regulatory frameworks.

We ensure all partners and service providers handle data securely and in compliance with GDPR.

Data Retention

We retain personal data:

  • For as long as necessary to fulfill the purpose of its collection.
  • To comply with legal, accounting, or reporting obligations.

Upon expiration of retention periods, we securely delete or anonymize your data.

Your Rights

Under GDPR, you have the following rights:

  1. Access: Request details of the personal data we process about you.
  2. Correction: Rectify incomplete or inaccurate personal data.
  3. Deletion: Request data erasure, subject to legal limitations.
  4. Portability: Obtain a copy of your data in a machine-readable format.
  5. Restriction: Limit processing of your data under specific circumstances.
  6. Objection: Object to processing based on legitimate interests.
  7. Withdraw Consent: Withdraw consent for specific uses of your data at any time.
  8. Complaint: Lodge a complaint with a data protection authority.

To exercise your rights, contact us using the details provided below.

Data Security

We implement robust security measures to protect your data:

  • Encryption of sensitive information.
  • Firewalls and intrusion detection systems.
  • Limited and monitored access to data.
  • Regular audits and updates to security protocols.

Children’s Privacy

We do not knowingly collect data from individuals under 16 years of age. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete it.

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated via email.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via:

For further details about your data rights or any clarifications, visit our website: https://clinicego.com.

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